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Terms Conditions for Your kokozina Account

These terms explain what we expect when you open an account, fund your wallet via bKash, Nagad or Rocket, and play in our lobby. They cover your obligations, our responsibilities, and how disputes are handled in regions where our service is available.

Account eligibilityWallet transaction rulesDispute resolutionService boundariesRegional access

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What You Accept When You Register

kokozina Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you confirm that you meet the legal age requirement in your jurisdiction and that online casino services are accessible under your local law. We operate this platform for eligible regions only; if your area restricts online gaming, you must

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not register or deposit funds. Your account remains your responsibility—keep your login credentials private, and notify us immediately if you suspect unauthorised access. Every deposit you make through bKash, Nagad or Rocket is a transaction you authorise, and you agree not to reverse or dispute legitimate
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payments. We reserve the right to verify your identity, request documentation, and suspend accounts that violate these terms or show signs of fraudulent activity. Payouts are processed to the same wallet or method you used to deposit, and we may withhold funds if verification is incomplete.
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You accept that game outcomes are determined by certified random-number generators or live-dealer results, and that we do not guarantee wins or returns. Bonuses and promotions carry their own conditions, published separately; claiming an offer means you accept those rules. We may update these terms from
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time to time, and continued use of your account after changes go live constitutes acceptance. If any provision conflicts with local law, that section is severed while the rest remains in force. Disputes are resolved under the laws of the jurisdiction governing our service agreement, and
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you agree to exhaust our internal complaint process before seeking external remedies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

QUESTIONS ANSWERED

How to Reach Us About Terms

If any clause in these terms is unclear, or if you need to discuss account restrictions, payment disputes or verification requests, our support team is available to walk you through the specifics. Use the channel that suits you—live chat for immediate clarifications, email for detailed queries, or the help centre for self-service articles that break down common term-related questions.

OUR COMMITMENTS

How We Uphold These Terms

We enforce these terms consistently across all accounts to keep the platform fair and secure for everyone. Your data is handled according to our privacy policy, and we never sell your information to third parties. Account verification protects both you and us from fraud, and all wallet transactions are logged so disputes can be reviewed. If you believe we've breached any term, contact support with specifics and we'll investigate promptly.

Fair enforcement

Every account is subject to the same rules—we review flagged activity using the same criteria, and disciplinary actions follow a documented escalation process so decisions are transparent and consistent.

Data protection

We store your personal details and transaction history on secure servers, encrypt sensitive information in transit, and restrict internal access to staff who need it for verification or support purposes only.

Transaction records

Every bKash, Nagad and Rocket payment you make is logged with a timestamp, amount and reference number; we retain these records to resolve disputes, verify withdrawals and comply with financial regulations.

Complaint escalation

If you disagree with a term interpretation or account action, submit a formal complaint through support; we'll review it within three business days and provide a written response explaining our decision and any next steps.

Terms & Conditions Questions

We'll suspend your account and return any deposited funds to your original payment method once identity verification is complete; you're responsible for knowing whether online casino services are legal in your area before registering.

No—each account is personal and non-transferable; sharing credentials violates these terms and may result in permanent closure of the account, with any balance forfeited if fraudulent activity is detected.

Bonuses have separate terms published on the promotion page; by claiming an offer you accept those conditions in addition to these general terms, and we enforce both sets of rules on your account.

We post updates on this page and send an email to your registered address; you have fourteen days to review changes before they take effect, and logging in after that period means you accept the revised terms.

Contact support with your transaction reference and explain why you believe the decision was wrong; we'll review the game logs, payment records and relevant term clauses, then reply with our final determination within five business days.

Yes—request closure through support and we'll process any remaining balance to your verified wallet within three business days, provided you've met wagering requirements on bonuses and passed identity verification checks.

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