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How we handle your account information

We collect the details you submit when opening your account and the activity tied to deposits, withdrawals and game sessions. This page walks through what we store, how we protect it, and the choices you control.

Account dataPayment activitySession logsCookie useContact rights
kokozina How we handle your account information
DATA SAFEGUARDS

How we protect what you share

We encrypt payment data when it moves between your bKash, Nagad or Rocket app and our cashier, store passwords as hashed values and limit internal access to customer records. Cookie consent is captured when you first visit; you can adjust browser settings to block non-essential cookies if you prefer.

Payment encryption

Every deposit and withdrawal passes through SSL encryption so transaction details remain private. Payment processors handle sensitive wallet credentials; we log only the transaction reference and amount on our side.

Session cookies

We place a session cookie when you log in to keep you authenticated as you move between the sportsbook, slots and live tables. The cookie expires when you close the browser or log out manually.

Account security

Passwords are hashed before storage and login attempts are rate-limited to slow brute-force attacks. Two-factor codes sent to your mobile add an extra checkpoint for withdrawals and sensitive changes.

Data retention

Transaction records and account details are kept for the period required by payment-processing rules and regional compliance standards. After closure we archive the account and remove marketing contact within ninety days.

PRIVACY HELP

Reach us for data requests

If you want to see what we hold, update account details or ask a question about cookie settings, our support team handles privacy queries the same day you send them. Live chat is the fastest route; email works if you need a written record.

Live chat Open the chat widget in the lower corner of any page. Privacy requests land with a support agent immediately and we aim to respond within minutes during business hours.
Email support Send data-access or correction requests to our support inbox. Include your registered mobile number so we can verify the account. Written replies usually arrive within one business day.
Account closure If you decide to close your account permanently, contact us via chat or email. We confirm your identity, process any pending withdrawal and archive the account along with transaction history.

Common privacy questions

We collect your name, mobile number, date of birth and payment details when you register. Session logs capture IP address, device type and game activity to maintain security and resolve disputes.

Contact support via live chat or email with your registered mobile number. We verify your identity and send a summary of stored account information within three business days.

Yes. Open a support ticket and we will ask you to confirm the new number with an OTP code. Once verified we update the account and notify you by email.

We share transaction data with bKash, Nagad and Rocket to complete deposits and withdrawals. Game providers receive session identifiers to deliver content. We do not sell contact details to marketing firms.

Transaction history and identity records are archived for regulatory compliance, typically retained for five years. Marketing preferences and session cookies are removed within ninety days of account closure.

Essential cookies keep you logged in and remember language preference. Analytics cookies track page views and session length. You can block non-essential cookies in your browser settings without losing core functionality.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.