Reference

What Governs Your Account on kokozina

Access to kokozina depends on your local law and the eligible regions we serve — including parts of Bangladesh where online account activity is permitted. These terms set out your rights, our obligations, and the conditions under which your account operates.

Jurisdiction-dependent accessAccount holder rightsbKash, Nagad, Rocket conditionsData and privacy scopeEligibility requirements

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HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We hold account data only for as long as your account is active or as required by applicable law. Payment data linked to bKash, Nagad, and Rocket transactions is retained for the period needed to resolve disputes and meet financial record obligations — after that, it is deleted from active systems. You can request a summary of what we hold at any time through the data request path above.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a fresh OTP before access is granted.

Data Retention

Active account data is retained while your account is open. Closed accounts are anonymised within 90 days unless a legal hold applies to your records.

Change Requests

To update your registered mobile number or wallet details, verify your identity through the account settings OTP flow — changes take effect after confirmation.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over an account action, or a request to review your data, reach us through the channels below. Legal and account queries are handled separately from general support — use the dedicated legal contact path for anything related to terms, eligibility, or account closure.

Legal Queries Submit account or terms questions through our legal contact form. We aim to respond within two business days for eligibility and account-condition queries.

Account Disputes For disputes involving bKash, Nagad, or Rocket transactions, open a dispute ticket with your transaction reference and registered mobile number ready.

Data Requests To request a copy of your account data or ask for deletion, contact our data team directly. Requests are processed in line with applicable data protection rules.

Legal Conditions That Apply to Your Use

kokozina Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account on kokozina is governed by the terms set out here, and by any applicable laws in your jurisdiction. We do not determine legality on your behalf — it is your responsibility to confirm that accessing this platform is permitted under the laws of your

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region before opening or using an account. Where access is eligible, these terms cover how your account is created, how funds move through bKash, Nagad, and Rocket, and how disputes are handled. Deposits made via bKash, Nagad, or Rocket are processed through the payment rails you
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already use for everyday transfers — the same PIN confirmation and account verification steps apply. Withdrawals follow a verification path: your account wallet must match the mobile number registered at sign-up, and any mismatch triggers a manual review before funds are released. We reserve the right
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to suspend accounts where we identify activity inconsistent with these terms, including mismatched wallet details or access from ineligible regions. Changes to these terms are posted on this page; continued use of your account after a change is posted constitutes acceptance. If you disagree with any
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updated term, close your account before the effective date shown in the update notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are the questions we hear most often about account conditions, eligibility, and your rights under these terms.

Access depends on your local law and eligible region. We do not confirm legality on your behalf — check the rules that apply in your area before opening an account.

A mismatch between your registered mobile number and your withdrawal wallet triggers a manual review. Resolve it by verifying your identity through account settings before requesting a withdrawal.

Yes. Submit a data request through our legal contact path with your registered mobile number. We will provide a summary of active account data within a reasonable timeframe.

Request account closure through account settings or via the legal contact form. Active data is anonymised within 90 days of closure unless a legal hold applies to your records.

Close your account before the effective date shown in the update notice. Continued use after that date means you accept the updated terms as they stand.

Payment records linked to Rocket, bKash, and Nagad are kept for the period needed to resolve disputes and meet financial record obligations, then deleted from active systems.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoKokozina Glossary InfoAbout Us

What Governs Your Account on kokozina

Account Security and Data Practices

Cookie Use

Account Security

Data Retention

Change Requests

How to Reach Us on Legal Matters

Common Questions About These Terms

01 Does Bangladesh law allow me to use kokozina?

02 What happens if my bKash or Nagad number does not match my account?

03 Can I request a copy of the data kokozina holds on me?

04 How do I close my account and what happens to my data?

05 What do I do if I disagree with a change to these terms?

06 Are my Rocket transaction records kept after I close my account?

Legal

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